What is the Experience Organization Boot Camp?

Two days you will spend time learning all things Experience. You will complete self-paced training courses, take quizzes and turn in assignments, meet with other New Hires, and build relationships with team members across the Experience org. It’s a busy couple of days, but we are working our way from a very high-level overview of the Experience organization all the way to your team and your role.

New Hire Onboarding Guide

What to Expect?

The New Hire Guide linked above will help you become more familiar with what you will be doing during boot camp. Review the key items listed below:

• There are several Zoom meetings to attend. Please accept all Zoom meetings for Thursday and Friday.
• When you log in to TalentLMS Thursday morning, you should find that you are enrolled in several New Hire courses. If you don’t see these courses please reach out to Laura Alvarez, Team Lead – New Hires ([email protected] or @lauraalvarez on Slack).
• A good portion of your training is self-paced. If you are having trouble finishing in the allotted time, please reach out to Laura Alvarez, the Team Lead, New Hires, via Slack (@LauraAlvarez). If you finish early, please ask your New Hire coach or Team Lead what you can be doing with your extra time (your future self will thank you!).
• With the self-paced courses, you will need to do your best to stay on schedule or you will not be able to finish them (you must finish them this week).
• There are assignments/learning activities for each course. You will find these as you navigate the courses in TalentLMS. The courses ARE NOT complete if the assignments/learning activities are not complete.

Want to know more about what the New Hires are learning?

Take a look at the courses below. These are the courses that all New Hires take during their boot camp week.

New Hire Onboarding: Administrative Tools & Policies

Administrative Tools and Policies will explore some of the technological tools that serve the Daxko Nation. Okta SSO, OpenVPN, ADP, and OneDrive support security, communication, collaboration, project management, knowledge sharing, and customer service across product lines and roles at Daxko.

New Hire Onboarding: Communication Tools & Policies

Communication Tools and Policies will explore the tools we use at Daxko to communicate with team members and customers by creating individual and group messages and emails, creating and attending/hosting meetings, and organizing/sharing your calendar.

New Hire Onboarding: Daxko Culture

Daxko Culture. In this course, you’ll get a primer on our amazing and unique workplace. You’ll explore Our Vision, Our Who, Our What, Our How, along with the phrases, terms, and titles that will make you feel a part of the Daxko culture, right away.

New Hire Onboarding: Industry Overview & Introduction to the Company

In this course, Industry Overview and Introduction to the Company, we will explore the place that Daxko occupies in the Industry. In addition, we’ll explore Daxko as a company—the history of Daxko, its customer bases, acquisitions, and its role as a private equity-owned company. Finally, given that all businesses are started as a solution to a problem, we will discuss Daxko’s platforms and products as solutions for the customer bases and verticals.

New Hire Onboarding: Soft Skills Foundations

In this course, Soft Skills: Foundations, we will use a game-based approach to explore the soft skills you’ll need to fulfill your new role at Daxko. You will complete challenges in both the self-paced training and in TalentLMS. This course is the first of several Soft Skills training courses.

New Hire Onboarding: Daxko Teams & Roles

This course, Daxko Team & Roles, will place each leader, team, and team role in the Customer Journey framework to equip New Hires to serve internal and external customers. Knowledge of the Daxko Teams & Roles is critical to our We Over Me imperative. Your full participation in cross-team collaboration, Daxko-wide initiatives, and standardization is dependent on this knowledge.

New Hire Onboarding: Services Teams & Roles

This course, Services Team & Roles, will place each leader, team, and team role in the Customer Journey framework to equip New Hires to serve internal and external customers. Knowledge of the Services Teams & Roles is critical to our We Over Me imperative. Your full participation in cross-team collaboration, Services-wide initiatives, and standardization are dependent on this knowledge.

New Hire Onboarding: Soft Skills, Pro Tips

In this course, Soft Skills: Pro Tips, you’ll get an insider’s look at how soft skills drive your use of Daxko’s tools and your communication and collaboration with others, in accordance with Daxko norms and culture. Some skills are internal use only, some skills are more external, and some skills are needed in both arenas. We want this training to help you to think like an expert. In other words, we want you to know more than how to do your job, but also why you do it and when to make one choice over another.

New Hire Platform & Verticals Overview by Platform Teams (Instructor-led training by the assigned New Hire coach)

New Hire Onboarding: ANDON Training

The ANDON course will give you an idea of how Daxko and team members strategically develop goals and plans for the year. 

New Hire Onboarding: Soft Skills, Critical Thinking for Trouble-Shooting

In this course, Soft Skills: Troubleshooting, you’ll follow a tech services expert as she reveals her process for troubleshooting both at home and at work. You’ll learn how technical troubleshooting can be broken down into a methodical process of elimination.

New Hire Onboarding: Soft Skills, Conflict Resolution (this course is segmented into units within TalentLMS)

In this course, Soft Skills: Conflict Solutions, you’ll meet a seasoned customer service professional who will share an approach for managing conflict in your conversations with others. This tool can be useful in your professional life (with customers and other team members) and also in your personal life.

New Hire Onboarding: Soft Skills, Customer Service (this course is an instructor-led training by Brittany Richards)