What is a New Hire Coach?
Your role as a New Hire Coach is to walk alongside the New Hire in this process and help close the gaps between what they don’t know and what they need to know. You are more than a new hire buddy: you are ahead of them on this journey and you are able to use your expertise and experience to enrich their training and improve your team’s performance.
What do you need to do/know?
- Downtime: New Hire training is self-paced. Some New Hires will take more time and others will take less. For those who finish courses and assignments early, there may be some down time—this is ok! If there is enough extra time, they would benefit from getting to know the team, learning about team norms and expectations, or getting started on setting up credentials.
- Offer support and assistance: We are covering the Services-wide tools and their policies, introducing information about the Industry, our Company, our products and markets, our teams and their roles—it’s a lot of new information. We are encouraging them to reach out to Services Operations, their New Hire Coach or their Team lead with any questions.
- Onboarding will be confined to the New Hire Boot Camp. After Boot Camp, they are available for product and role training.