The Services Team

This role provides support for Daxko’s software and engagement solutions.  This requires someone who can take initiative, manage team projects, build rapport, and build lasting client relationships.

As our Strategic Relationship Manager, you will work as a consultative partner to key Daxko customers, providing excellent customer service and building rapport with key contacts. You will help to identify new service and/or product opportunities and coordinate as necessary with Sales. As a liaison between the customer and Daxko, you will serve as an internal client advocate.

As a Technical Services Engineer, you will work the daily inbound cases from Customer Service; determine the root cause and either resolve or escalating to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Service, services, development, and TechOps to ensure system wide incidents or issues are known and case resources coordinated.

The Customer Retention Specialist is responsible for customer and revenue retention and problem solving via system optimization, new products, and best practices. This person will work closely with customer service, customer success, adoption, sales, and finance teams to create an exceptional experience for customers who are considering ending their contract or have ended their contract with Daxko.

This team member serves existing customers on a prescriptive and analytical scale, building user adoption of our products and complimenting the renewal experience by reinvigorating customer best practices with our software and services.  This team member works closely with our strategic accounts, providing annual reports and recommendations of current product usage, and traveling onsite to re-launch customers as appropriate.  This team member also works closely with Instructional Design, establishing a meaningful knowledge bank to drive customer adoption and to provide easy access to pertinent training materials.  This team member works across varied teams to advocate for customer solutions that enhance customer retention.

As Daxko’s Services Operations Specialist, you’ll act as an internal project manager for the Services team in support with the Services Operations Manager, which means you will be overseeing and implementing strategic initiatives as well as developing Standard Operation Procedures for various tools across the Services organization. You’ll assist in integrating any acquisitions to meet standards and policies for the Services team. To succeed in this role, you must be able to keep information organized and present it in a professional and creative fashion around different reporting facets when requested. In addition, you will be tasked with assisting the Services Operations Manager and SVP of Services with establishing cross-team collaboration and streamlining efforts across all product lines.

Do you love developing digital content and experiences for customers? As our Digital Content Designer, you’ll utilize your graphic design, web development, project management, and communication skills to create and implement content and strategies designed to improve our team members’ and customers’ digital support experience and enhance overall product knowledge. Our products are constantly evolving, and our online resources are a fundamental piece of keeping our customers and team members informed on important changes and news.